How passengers can board the wrong flight

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Federal investigators may charge two brothers who allegedly boarded a Los Angeles to Tokyo flight with a duplicate boarding pass, which caused pilots to divert the plane mid-flight.

An L.A. to Tokyo flight was forced to turn back four hours into its journey when airline staff discovered an "unauthorized person".

The mishap happened after a pair of Tokyo-bound brothers, booked on different flights, were somehow allowed onto the same ANA flight on December 26.

According to ABC News, the FBI suspects they used a duplicate boarding pass to do so.
No one has been arrested but federal investigators are considering charges, ABC News reports.

Law enforcement told CNN that the brothers had similar names.

Aviation expert Buck Rodger told CNN that there are three checks for passengers to make sure they're on the right plane. These are boarding gate checks, in-flight destination announcements and assigned seating.

Rodger said that a combination of faults from these can create a flight mix-up.

RUNDOWN SHOWS:
1. Overview of what can cause a flight mix-up.
2. Depicts passenger at boarding gate with defective scanner
3. Depicts passenger sleeping through inflight announcement
4. Depicts half-empty plane and passenger realizing they're on the wrong flight

VOICEOVER (in English):

"Aviation expert Buck Rodger told CNN there are three primary flight checks for passengers to make sure they're on the right flight.

"These are the gate check, in-flight destination announcements and their assigned seats."

"Rodgers said that a combination of faults from these can create a flight mix-up."

"For example a passenger may encounter a stressed gate agent, or defective boarding gate scanner."

"And then may also not hear the flight announcements."

"CNN reports that a flight mix up can be resolved when the right passenger finds the mistaken passenger in their seat."

"But if the plane is half-empty and no one's in the confused passenger's seat, this
coupled with other factors can lead to a flight mix-up."

SOURCES: CNN, BBC, ABC News
http://edition.cnn.com/2017/12/27/us/wrong-flight-passengers-trnd/index.html
http://edition.cnn.com/2017/12/27/us/chrissy-teigen-flight-mixup-trnd/index.html
http://www.bbc.com/news/world-42507247
http://abcnews.go.com/International/ana-flights-mid-air-turn-result-criminal-charges/story?id=52024185